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Customer Service Representative

Department: Customer Service
Location: Rexburg, ID

Premier Performance Products in Rexburg is†looking for a Full-Time Customer Service Enthusiast!


This position has a big emphasis on entering orders for customers.†Must have intermediate to advanced computer skills and previous data entry experience is a must!

Customer Service Representatives are responsible for providing high-quality customer service to our external customers. Provides information in response to inquiries about products, pricing and other product related questions. Handle and resolve customer general questions and resolve problems, complaints or concerns. Process orders received from customers through phone, email, internet, and fax. Work with other departments to resolve customerís questions or issues. Work with business partners to determine product availability, shipping pricing, problems, and tracking.

Tasks-

  • Confer with customers by telephone, email, and Instant message, to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries

  • Take or enter orders, cancel orders, track orders, or obtain details of complaints

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

  • Process orders received through the phone, email, fax, or the internet

  • Refer unresolved customer orders, or complaints to designated departments for assistance

  • Work with internal departments and external business partners to resolve customer issues

  • Other duties may be assigned

Education and Experience-

Years of Experience: 0 - 6 months related experience. Prefer one or more years of customer service experience over the phone.

Education: High School Diploma or equivalent

Starting pay is $8.50 per hour or higher depending on experience. Eligible for a quarterly bonus based on performance.

Premier Performance Products is an Equal Opportunity Employer. Applicants that are offered a position must be able to pass a background check and pre-employment drug screening.

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