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e-Commerce Account Representative

Department: Regional Sales
Location: Rexburg, ID

Inside Sales Rep - Ecommerce

Do you enjoy creating business relationships and helping other businesses succeed? Do you enjoy Sales? Do you have an understanding of traditional and emerging marketing trends?

Performance Products is looking for an Inside Sales Representative specializing in e-commerce. This includes being focused on driving incremental growth and sales through marketing efforts like product launches, relationship building, and creating new accounts.

This position will also include bringing on new dealers and following up them to make sure their needs are being met. Will work with existing dealers to identify opportunities for growth. Will be responsible for capturing business case and competitive data and communicate with other members of the sales team in order to develop new offerings including product, pricing, freight etc. This position has a high level of independent judgment.

Where you’ll spend your time:

  • Communicate and engage retailers with new activities, such as new product launches, marketing events, and exclusive opportunities in order to maximize channel sales and demand
  • Research and discover areas of opportunity to improve our market position in the e-Commerce channel
  • Strong B2B retailer communication with a focus on increasing sales revenue and develop valuable long-term partnerships
  • Using company guidelines and SOP’s will set up new dealers
  • Will analyze customer trends including revenue and margin and make recommendations for improvement
  • Develop and follow a call plan for assigned territories. Create a regular rotation so customers are contacted at the expected frequency
  • Recommend products to customers, based on the customer's needs and benefits to their business
  • Answer customers questions about products, prices, availability, shipping charges, credit terms, and dealer applications, and other contact information
  • Working with Marketing and Category Managers will push lines the company wishes to promote and make recommendations
  • Monitor market conditions, product innovations, and competitors’ products, prices and report back
  • Escalate customers problems and concerns to team members in customer service or technical sales roles
  • Perform administrative duties such as reviewing dealer applications, setting up accounts, placing orders etc.
  • Other duties as assigned

You have / Are:

  • High School Diploma or equivalent
  • 2 to 4 years of work-related experience and/or a combination of 2 to 4 years work related education
  • Experience with the selling process taking a consultative approach
    • Knowledge of the importance of a sales process and can identify steps
    • Uses all forms of communication (verbal, written, and electronic) in a clear and precise way to communicate to the customer
    • Employs a solution-oriented approach to selling
  • Experience working with computers including the ability to enter information with high accuracy and ability to navigate comfortably through programs. This includes intermediate to advanced experience with Microsoft Excel and Google Drive
  • Achievement Oriented – focusing your efforts on achieving high-quality results
    • You are driven, bring energy, results-oriented, and relentless in the pursuit of ambitious but realistic personal and business goals
    • Evaluates personal progress against standards
    • Undertakes significant challenges
  • Passion for Teamwork - Work with others to help them achieve their personal and the organizational goals. You celebrate your wins with others, celebrate others wins and success, and realize when the company falls short, you fall short and look for ways to succeed.
    • You are curious, seek assistance from other team members and challenge the status quo when needed to peers, management, and everyone within the organization
    • Are able and willing to deal honestly and fairly with others, showing consideration and respect for individual difference
    • You do your own fair share of the work
    • You help others with their success and share relevant information
  • Exemplifying Integrity - Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust within your own teams, customers, and the broader community
    • You treat everyone equally with fairness, honesty, and respect all the time
    • You refrain from behavior or language that is exclusionary or offensive in nature
    • Ability to Follow through consistently on promises and commitments made to others
    • Presents facts and circumstances transparently, no matter how difficult the facts may be
    • Guards confidential and sensitive information, passing it on only to those that need to know
    • Maintains ethical principles even in the most challenging circumstances

You might have:

  • An Associate’s Degree in Marketing, Business, or a related field
  • A combination of work-related experience and education, including specialized sales or customer service training
  • Experience with e-commerce

We have:

  • A team of Diesel/Truck enthusiasts who have a drive for customer service and sales
  • Leadership that has a passion for the off-road industry, who are driven, successful and willing to help mentor and teach those who have the same passion
  • Excellent Benefits including medical, dental, vision, 401(k) with a company match, discounts on products and more.

Your work environment:

  • Office environment must be able to work at a desk and requires extended periods of sitting/standing
  • Requires repetitive movement and requires repeating the same physical or mental activities
  • Requires speaking/ reading English
  • Requires ability to talk and speak through the telephone

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